30-day returns
If your shoes are not the right fit, contact hello@barevon.com within 30 days of delivery to request a return. Include your order number and the items you wish to return.
For change-of-mind returns, shoes must be unworn, clean and in their original packaging. Please try them on indoors. We will send return instructions and the correct return address; do not send items to the dispatch address without checking with us.
Return postage and refunds
You cover return postage for a change of mind or a different size or colour. We recommend tracked postage. There is no restocking fee.
After receiving and checking your return, we will confirm the refund and issue it to your original payment method within 5 business days. Your payment provider may take additional time to show the credit.
Refunds reflect the amount actually paid for each returned item, including any discount allocated at checkout. For the second-pair 50%-off offer, returning a discounted pair refunds its discounted price; returning both pairs refunds the amount paid for both.
Wrong, damaged or faulty items
Contact us if an item is wrong, damaged or faulty. Include photographs where possible. Barevon covers necessary return postage for these issues and will arrange an appropriate remedy, such as a replacement or refund. The unworn condition and 30-day change-of-mind window do not limit your rights for faulty goods.
Your statutory rights
This policy does not limit rights under applicable consumer law, including Australian consumer guarantees. UK customers may cancel an online order within 14 days of receiving it and then have a further 14 days to return it. Statutory cancellation refunds are issued within 14 days of receiving the returned goods or evidence of return, whichever is earlier; only handling beyond what is needed to inspect the goods may reduce a refund where permitted by law.